Replacement Policy
Replacement policy
At Ownitpure, we’re dedicated to ensuring your satisfaction with every purchase. If something isn’t quite right, our replacement policy is here to make things right.
Eligibility for Replacement
- Order Value: Replacements are eligible for orders with a total value above Rs 1,000.
- Condition: Products must be received in a damaged condition to qualify for replacement.
Procedure for Replacement
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Report the Issue:
Notify us about the damaged product within 3 days of delivery. -
Proof of Damage:
Share clear photos or videos of the damaged product along with the original packaging. -
Assessment:
Our team will review the damage and confirm if your product qualifies for a replacement. -
Replacement Process:
Once approved, we’ll dispatch a replacement product at no additional cost to you.
Important Notes
- Non-Damaged Items: Products that are not damaged upon delivery are not eligible for replacement.
- Time Frame: Replacements are subject to product availability and may take up to 14 business days for processing and shipping.
- Contact Us: For assistance, reach out to our team at info@ownitpure.com or call +91 9009386555.
Refund & Delivery Policy
We value your trust and strive to deliver a seamless shopping experience. Here’s what you need to know about our delivery and refund processes:
Delivery Policy
- Delivery Timeframes:
- Minimum: 3 days from order confirmation.
- Maximum: 14 days from order confirmation.
- Additional Info: Delivery timelines may vary based on your location and logistical factors. Rest assured, we’ll keep you updated every step of the way.
Refund Policy
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Refund Initiation:
If we are unable to fulfill your order due to inventory issues, we’ll initiate a refund within 14 days of the order date. -
Processing Time:
Once approved, the refund will be processed within 1 to 14 days.
Need Help?
Our customer service team is here to assist with any concerns regarding your order, delivery, or refunds.
📧 Email: info@ownitpure.com
📞 Call: +91 9009386555